Downloads don't start: You should consult our ' Troubleshooting website issues' page.The sense checksīefore we get into the more advanced troubleshooting, it's important to cover the simple problems we often encounter which can be fixed with relative ease. You can read more about our download caps and membership tiers here. If you are getting a consistently limited speed which is lower than the maximum for your membership tier, this is not being enforced by us and is either a connection problem or a limit from your ISP. Please note that the minimum download cap we enforce is 1.5MB/s. In these cases, we may ask you to consult with your Internet Service Provider (ISP) to see if they can improve the way they route your traffic to our servers. Our developers work hard to ensure that your downloads are being routed to the server with the best connection but there are times when these limitations that are outside of our control mean that we cannot provide you with a fast download speed. If there is a problem with any piece of equipment along the route it may be beyond our ability to fix it. A download link between two computers is deceptively simple, but it can involve the data you requested being sent halfway around the world before it arrives on your computer, passing through hundreds of different servers and cables. We do our best to provide access to all mods for users all over the world, however, we are sometimes hampered by conditions beyond our control. New! You can now automate these tests using an extension for Vortex. To get the information required, please follow the troubleshooting steps below, there is a posting template at the bottom of the article. Please post your findings in our Feedback, Suggestions and Questions forum.

We must have all of this information before we can help you. TraceRoute: This is detailed information about your connection to our services, which allows us to identify any common stalling points.Your download link: The link generated for you when downloading a file.Test download speeds: You'll need to try and download each of our test files in this article.ISP: The name of your Internet Service Provider, the company who you pay for your internet access.Country: The place you're downloading from, please make sure you are not using a VPN when testing as this may make this information inaccurate.In order to investigate download issues that have been reported to us, we require the following information in the report:

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